FAQs
How much is the shipping?
We offer free worldwide shipping on all orders, with no minimum order amount required.
Which countries do you ship to?
We proudly ship to the United States, Canada, the United Kingdom, Australia, New Zealand and a wide range of other countries.
How long will my order take to be delivered?
Order Processing: 1 - 3 business days
Delivery Times: Vary by location
- Standard Free Shipping: Typically 8 - 13 days*
- Expedited Shipping:Â Options available at checkout
*All shipping times exclude clearance/customs delays
Note: Please note that these timelines are estimates, please allow longer delivery time during peak seasons such as Christmas, Black Friday, Cyber Monday, holidays, etc.
When will my tracking information be available?
Tracking information should be updated and visible within 48-72 hours after you receive your tracking code.
What is your refund policy?
At Happy Living, your satisfaction is our priority. We offer a 60-day refund policy, allowing you to request a refund within 60 days of receiving your item if it is damaged or not functioning as intended. For more details, please refer to our Refund Policy.
How secure are my payments on your online shop?
Your payment security is our top priority. We use Shopify as our e-commerce platform, which provides a highly secure payment environment through several key measures:
- PCI DSS Compliance: Shopify is certified Level 1 PCI DSS compliant, the highest standard for payment security, ensuring that all transactions meet stringent credit card handling requirements.
- Encryption and SSL: Our store includes a complimentary 256-bit SSL certificate, encrypting all data between you and our site to protect sensitive information like credit card numbers.
- Fraud Prevention:
- Fraud Analysis:Â Machine-learning algorithms screen all orders for suspicious activity.
- Shopify Protect:Â Eligible Shop Pay orders in the US are safeguarded against fraudulent chargebacks.
- Risk Analysis Tools:Â These verify billing details and check against known fraudster lists.
- Additional Security Features:
- Two-Factor Authentication:Â Adds an extra security layer for account access.
- 3D Secure Checkout:Â Provides an additional authentication step for card transactions where required.
- Proactive Threat Monitoring:Â Advanced tools protect against threats such as DDoS attacks in real-time.
What should I do if I provided the wrong shipping address?
If you realize that you've provided an incorrect shipping address, please contact us immediately at hello@happylivingmall.com with your correct address. Our team will check if it's possible to update your order's destination.
If your order has already been shipped, unfortunately, we won't be able to change the address or send another package without an additional fee.